Pooch & Mutt, the makers of natural health food for dogs, have been accredited with the Gold Trusted Merchant award from Feefo, an independent customer review provider. With an unsurpassed reputation for delivering genuine customer feedback, Feefo produces honest consumer generated ratings and reviews for companies such as The White Company and Expedia.
The Gold Trusted Merchant award recognises the hard-work and excellent customer service that Pooch & Mutt consistently delivers, in the eyes of their customers. To receive a Gold Trusted Merchant award, Pooch & Mutt needed to display an average Service Rating of between 95% and 100%. With a 99% service rating, it is clear how much Pooch & Mutt value their customers and the experience they have.
The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Gold Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges.
Samantha Southwell, head of Communications for Pooch & Mutt, states “We are so pleased to have won the Gold Trusted Merchant award from Feefo. It highlights how much we value and respect our customers. With over 58,000 fans on Facebook, it is clear our customers are just as passionate about our products as we are!”